Terms and Conditions

Effective Date: January, 2026

App Name: MartAunix (User & Delivery App – E-commerce Platform)

1. Introduction

Welcome to MartAunix, an online e-commerce platform that enables users to browse, purchase, and receive products across multiple categories through our mobile applications and website.

By downloading, installing, or using the MartAunix User App, Delivery Partner App, or website, you agree to comply with these Terms and Conditions.

If you do not agree with these Terms, please do not use our services.

2. Definitions

1. “Company”, “We”, “Us”, “Our” refer to MartAunix and its owners, affiliates, or representatives.
2. “User” means any individual using the MartAunix platform to browse or place orders.
3. “Delivery Partner” refers to individuals registered with MartAunix to deliver orders.
4. “Seller” refers to vendors or businesses offering products on the platform.
5. “Service” includes all features such as product listings, order processing, payments, logistics, and customer support.

3. Eligibility

To use MartAunix, you must:

1. Be at least 18 years old
2. Be legally capable of entering binding contracts
3. Comply with all applicable Indian laws and regulations

Delivery partners must submit valid identification and verification documents as required.

4. Account Registration

To access platform features, you must create an account by providing:

1. Name, mobile number, and address
2. OTP-based mobile verification

You agree to:

1. Provide accurate and updated information
2. Keep your login credentials confidential
3. Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts involved in fraud, misuse, or illegal activity.

5. Services Provided

MartAunix provides an online marketplace that enables:

1. Browsing and purchasing products from multiple categories
2. Order management and tracking
3. Secure digital payments
4. Delivery through registered delivery partners

We may modify, add, or discontinue any service or feature at any time without prior notice.

6. Orders and Payments

1. Orders can be placed through the app or website
2. Product prices, availability, and offers may change without notice
3. Payments may be made via UPI, cards, wallets, net banking, or cash on delivery (if available)
4. Online payments are processed through secure third-party gateways
5. MartAunix does not store card or banking details
6. Orders may not be cancelled after dispatch unless otherwise stated
7. We reserve the right to cancel or refund orders due to non-availability, pricing errors, or payment failure

7. Delivery and Timelines

1. Delivery timelines shown are estimates and may vary
2. Users must provide accurate delivery addresses and be available to receive orders
3. Delivery partners may contact users for delivery coordination
4. MartAunix is not responsible for delays caused by events beyond our control (weather, strikes, technical issues, etc.)

8. User Responsibilities

Users agree not to:

1. Use the platform for unlawful or fraudulent purposes
2. Disrupt app security or functionality
3. Provide false, misleading, or abusive content
4. Harass or abuse sellers, delivery partners, or staff

Violations may result in account suspension, termination, or legal action.

9. Delivery Partner Terms

Delivery partners agree to:

1. Complete deliveries responsibly and on time
2. Maintain professional conduct and customer privacy
3. Use the platform only for authorized delivery purposes
4. Comply with traffic laws and safety standards
5. Hold valid driving licenses and vehicle documents (if applicable)

10. Intellectual Property

All content including logos, trademarks, designs, text, images, and software are the exclusive property of MartAunix.

Unauthorized use, copying, or distribution is strictly prohibited.

11. Third-Party Services

The platform integrates third-party services such as:

1. Google Maps (navigation & location)
2. Firebase (notifications & analytics)
3. Payment gateways (transactions)

MartAunix is not responsible for third-party policies or practices.

12. Limitation of Liability

MartAunix shall not be liable for:

1. Indirect, incidental, or consequential damages
2. Service interruptions or technical errors
3. Loss of data, profits, or business opportunities

Use of the platform is at your own risk.

13. Indemnification

You agree to indemnify and hold MartAunix harmless from any claims, losses, damages, or liabilities arising from:

1. Your use of the platform
2. Violation of laws or third-party rights
3. Breach of these Terms

14. Account Termination

We may suspend or terminate accounts if:

1. False information is provided
2. Fraud or misuse is detected
3. These Terms or applicable laws are violated

Users may request account deletion by emailing +91 9664083029.

15. Governing Law

These Terms are governed by the laws of India, including the Information Technology Act, 2000.

All disputes shall fall under the jurisdiction of courts in India.

16. Updates to These Terms

We may revise these Terms periodically. Updates will be posted on the app and website with a new effective date. Continued use implies acceptance of the revised Terms.

17. Contact Us

For any questions regarding these Terms & Conditions:

📞 Phone: +91 9664083029

🌐 Website: http://martaunix.raunix.com

🏠 Address: sector 3, near ashirward complex, Bharatpur, Rajasthan 321001, India