Privacy Policy for MartAunix

Effective Date: January,2026

App Name: MartAunix (User & Delivery App – E-commerce Platform)

1. Introduction

Welcome to MartAunix, an e-commerce platform that allows users to browse, order, and receive products from various categories through our mobile applications (for users and delivery partners) and website.

This Privacy Policy explains how we collect, use, and protect your information when you use our services.

By accessing or using MartAunix, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect certain information to operate our e-commerce services smoothly and improve user experience.

a. Personal Information

When you register, place an order, or interact with our services, we may collect:

1. Full Name
2. Email Address
3. Mobile Number
4. Shipping & Billing Address
5. Order and transaction details
6. Payment information (processed securely through third-party gateways; we do not store card or UPI details)

b. Device Information

We automatically collect technical information such as:

1. Device model and operating system
2. App version
3. IP address
4. Device identifiers for analytics and crash reporting

c. Location Information

We collect location data (ACCESS_FINE_LOCATION / ACCESS_COARSE_LOCATION) to:

1. Show product availability and delivery options
2. Help delivery partners reach the correct address
3. Improve order fulfillment and logistics

Location data is collected only while the app is in use or during active deliveries and is never shared publicly.

d. Media and Files

When users or delivery partners upload images such as:

1. Profile photos
2. Product images
3. Return or delivery proof

Image Picker permissions allow access to the camera or gallery. These files are stored securely and used only for service purposes.

e. Audio Data

If voice-based features like voice search or speech-to-text are used, microphone access (RECORD_AUDIO) is required.

Audio input is processed only to complete the request and is not stored on our servers.

f. Network Information

Permissions such as ACCESS_NETWORK_STATE and INTERNET are used to:

1. Maintain server connectivity
2. Enable order tracking and updates
3. Process payments and notifications

3. How We Use Your Information

We use your data to:

1. Create and manage user and delivery partner accounts
2. Process e-commerce orders, returns, and refunds
3. Deliver products to the correct address
4. Send order updates, offers, and important notifications
5. Improve app functionality and customer support
6. Prevent fraud and ensure platform security

We do not sell or rent your personal information to third parties.

4. Data Sharing

Your information may be shared only when necessary:

1. With trusted service providers (payment gateways, SMS/email services, logistics, map services)
2. With delivery partners for order fulfillment
3. When required by law or to protect MartAunix, users, or partners

All third-party services (Google Maps, Firebase, Facebook, etc.) follow their own privacy policies.

5. Permissions Explained

6. Firebase & Third-Party Services

We use third-party tools such as:

1. Firebase Cloud Messaging – Push notifications
2. Firebase Crashlytics – App stability and crash reports
3. Google Maps API – Address selection and delivery routing
4. Google & Facebook Login – Secure authentication

These services may collect anonymized data according to their respective privacy policies.

7. Cookies and Tracking Technologies

Our app and website may use cookies or similar technologies to:

1. Maintain login sessions
2. Analyze performance and usage

You can manage or disable cookies through your device or browser settings.

8. Data Retention

We retain personal data only for as long as required to provide services or comply with legal obligations.

You may request account deletion by emailing +91 9664083029.

9. Data Security

We use appropriate security measures to protect your information, including:

1. Encrypted data transfer (HTTPS)
2. Secure cloud infrastructure
3. Limited access to authorized personnel only

10. Your Rights

You have the right to:

1. Access or update your personal information
2. Request deletion of your data
3. Opt out of promotional communications

To exercise these rights, contact us at +91 9664083029.

11. Children’s Privacy

MartAunix does not knowingly collect data from individuals under 18 years of age. If such data is identified, it will be deleted promptly.

12. Policy Updates

This Privacy Policy may be updated from time to time. Changes will be reflected on our website and app with an updated effective date.

13. Contact Us

For any questions or concerns regarding this Privacy Policy:

📞 Phone: +91 9664083029

🌐 Website: http://martaunix.raunix.com