Shipping Policy – MartAunix

Effective Date: August 2025

At MartAunix, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy explains how shipping, delivery timelines, and related matters are handled on our e-commerce platform.

1. Shipping Locations

1. MartAunix currently ships products to selected serviceable locations in India.
2. Availability of shipping depends on your delivery address and the seller’s service area.
3. If an address is not serviceable, the order may be cancelled and refunded.

2. Order Processing Time

1. Orders are usually processed within 1–2 business days after confirmation.
2. Processing time may vary depending on product type, seller availability, or order volume.
3. Orders placed on weekends or public holidays may be processed on the next working day.

3. Delivery Timelines

1. Estimated delivery time is shown at checkout for each order.
2. Delivery timelines may vary based on:
3. Product category
4. Delivery location
5. Courier or delivery partner availability
6. Delays may occur due to weather conditions, traffic, strikes, or other unforeseen circumstances.

4. Shipping Charges

1. Shipping charges (if any) will be clearly displayed at checkout before payment.
2. Charges may vary depending on:
3. Order value
4. Product size or weight
5. Delivery location
6. Promotional offers such as free shipping may apply to selected products or orders.

5. Delivery Process

1. Orders are delivered through MartAunix delivery partners or third-party courier services.
2. Customers must ensure that:
3. The delivery address is complete and accurate
4. Someone is available to receive the order at the provided address
5. Delivery partners may contact customers for coordination or address confirmation.

6. Failed or Delayed Delivery

1. If delivery fails due to incorrect address, unavailability of the customer, or refusal to accept the order, re-delivery may be attempted or the order may be cancelled.
2. In such cases, shipping charges (if applicable) may not be refundable.

7. Split Shipments

1. In some cases, items in a single order may be shipped separately based on seller location or product availability.
2. Customers will receive tracking details for each shipment (if applicable).

8. Order Tracking

1. Once shipped, order status and tracking information can be viewed in the My Orders section of the MartAunix app.
2. Tracking updates depend on courier or delivery partner systems.

9. Damaged or Missing Shipments

1. If you receive a damaged package or items are missing, please report the issue within 24 hours of delivery through the app or by contacting support.
2. Such cases will be handled as per our Return and Refund Policies.

10. Policy Updates

MartAunix reserves the right to modify this Shipping Policy at any time. Any changes will be updated on our app and website with a revised effective date.

Need Help?

For questions related to shipping or delivery, contact us at:

📞 Phone: +91 9664083029

🌐 Website: http://martaunix.raunix.com